Free Shipping On All Tree House Supplies orders over $99. Order total excluding shipping must be over $99. *Free Shipping applies only to the contiguous United States of America and is sent by UPS Standard / 7 day ground. Some orders may arrive sooner, depending on the distance from our warehouse to your shipping address. If you need the item sooner than 7 days, please upgrade the shipping method or call us to check how long ground shipping will actually take. Pickups in West Chester, PA, are also available by appointment (for most items in our store). *Live edge siding is excluded from free shipping since it must be shipped via freight as well as zip line cable orders exceeding 150 lbs. . Please contact us if you want a shipping estimate.
International orders, Duties and Taxes:
International orders may be subject to Duties and Taxes by the receiving country. These Duties and Taxes are the sole responsibility of the recipient. Since the amount varies depending on the country, Tree House Supplies, Inc. is not able to estimate the amount prior to shipping the order. If you have questions about Duties and Taxes, you should contact the appropriate government office in your receiving country and determine the amount you will be required to pay. If you refuse to pay the duties and taxes, the shipping company will deny delivery of your order and return it to Tree House Supplies, Inc. If this happens we will deduct the cost of the return shipment from your refund amount. If we receive a bill for duties and taxes unpaid by you the customer, we will invoice you for those fees and you are obligated to pay.
FedEx charges by DIM weight not actual window weight. You can click here to see how they calculate the shipment. So for example: Our 24x36 window's actual weight is 20 lbs however FedEx will rate the package at 57 lbs. becasue the box size is 38" x 8" x 26". Please email us if you have any questions prior to ordering.
Express Order Restrictions:
Express orders must be received by 2pm EST to be guaranteed to ship that day. Express orders received after that time will be sent out the following day. Some exceptions may be made but they are at the sole discretion of Tree House Supplies, Inc. If you have an emergency and need parts delivered by express service, but have missed the cut off time, contact us and we will try to accommodate you. We may charge a fee if the shipment has to be hand delivered to the commercial shipper. The fee is based on a case by case basis. Some products are not available for express service after 2pm EST such as Bridge Kits, Rustic Swings, and others that require assembly here at our facility or by one of our business partners. If you are unsure, contact us for clarification.