Contact Us

Choosing the correct option below will reduce our response time and please only email one person!!

Design or hardware questions:If you need help placing and order, selecting the right treehouse hardware kit, designing a custom treehouse, have questions about our standard plans, or have product questions, please email us at

Shipping or receiving help:
If you have a question about shipping times, rates, or need tracking information, please email us the name on the order, the order number, and any other important details to

General Inquiries:
All other questions please email us at

Contact us by phone:

After hours and emergency weekend help:

Due to the excessive spam calls we received on our after hours help line we have switched to an after hours email account. We will do our best to check this email as much as possible on weekends. Please email us at and we will get back to you as soon as possible.
This email is not for sales inquiries, product information requests, or other general requests. It is only for construction issues. All other emails should be directed to our main emails above. Please send your contact information and the nature of your issue. We will get back to you as quickly as possible. If you are experiencing what you feel is an unsafe situation, stop work, support any areas in question, and wait to hear from us before resuming work.

Written correspondence:
1444 Phoenixville Pike
West Chester, PA 19380

We look forward to hearing from you! - the Staff at Tree House Supplies, Inc.