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Important - as of 8-6-2020:

We are experiencing an higher level of phone calls, emails, and orders. If you need the status of an existing order, please send an email to and include your order number and contact information. Someone will get back to you as quickly as possible. We are unable to respond to voicemails left regarding an order status at this time.

If you need help selecting treehouse hardware, designing a treehouse, or have any other questions relating to products, please email us at Include as much information, as possible such as measurements, sketches, contact information, and photos of the site. We will respond as quickly as possible. We are currently unable to respond to voicemails left asking for design help.

Currently the lead time on treehouse hardware orders is about 1.5 weeks or 7-10 business days. We are working to reduce those times and will update this message as the situation changes. We apologize for any delays and are working hard to overcome the current market conditions.